FREQUENTLY ASKED QUESTIONS

• What is your latest in-store returns policy? (in-store purchases only)

  We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.

   3 simple conditions for a successful return:

  • Item(s) were purchased in the last 30 days and proof of purchase can be provided.
  • Item(s) must be unworn & undamaged with original tags attached.
  • Items are in their original packaging (shoebox) and in original condition.

  If your item(s) meet the above criteria, feel free to head in-store and our friendly team will help you out. 

  Exchanges & store credit

  In-store purchases that are eligible for return and within 30 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of our team to decide whether a full refund will be provided. 
  
  

  Faulty items

  We will gladly accept returns for any faulty item(s) provided that it is a genuine manufacturing fault.

  Check out our Faulty Product guide for more information.

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• Can I return online?

  Unfortunately not!

  You'll need to head back in-store with any items you wish to return. Our team will happily process a return or exchange if your item meets our requirements.

  We're working on getting our online store and returns portal up and running - watch this space!

   

  Need help? Reach out to our Customer Experience Team below 

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• Can I return an item I bought somewhere else?

  We're sorry to hear that your purchase doesn't meet your needs. Unfortunately, we cannot accept returns 

  If your item was purchased from a third-party retailer and not directly from us, you will need to return to the retailer and have it assessed by them. Unfortunately, we are unable to facilitate exchanges or refunds from our end for purchases made with other retailers.

  Once the place of purchase has assessed your item(s) they will be able to advise the next steps!

   

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• Our Store

  PIVOT is home to all of your favourite brands, at the best value prices!

  From sport, to work, to life, we've got you covered. 

  We're excited to announce that our flagship store is now open!

  Come visit us at:

  Shellharbour Stocklands Retail Park,
  142 New Lake Entrance Rd,
  Shellharbour City Centre,
  NSW 2529
  
  COMING SOON – HIGHPOINT AND EASTLAND SHOPPING CENTRES, VICTORIA

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