This policy applies to in-store purchases only. Please see our Online Returns & Exchanges Policy for purchases made online.
Updated as of 25/08/21: We're constantly checking Government updates and directives, so if an area, city or state lockdown impacts your ability to return your item, don't worry! Our 30 day returns policy remains, but we won't count the days that stores and/or post offices are closed.
Need to return your items? We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.
3 conditions for a successful return:
- Item(s) were purchased in the last 30 days and proof of purchase can be provided.
- Item(s) must be unworn & undamaged with original tags attached.
- Items are in their original packaging (shoebox) and in original condition. Shoes must be returned in their original, undamaged shoe box.
Please note for hygiene reasons, we are unable to accept returns or exchanges for the below items unless there is a genuine manufacturing fault for which we will offer a full refund online.
What can't I return or exchange for a change of mind?
- Drink Bottles
- Yoga Matt
- Swimming goggles
- Swimming caps
- Face masks
- Fitness hardware (Resistance bands/foam rollers)
In-store purchases cannot be returned or refunded to the online store at this point in time. All item(s) must be physically returned in-store.
Exchanges & store credit
In-store purchases that are eligible for an exchange and within 30 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of our team to decide whether a full refund will be provided.
We will gladly accept returns for any faulty item(s) provided that it is a genuine manufacturing fault.
You can refer to our In-store Faulty Assessment process here.