Sometimes we make mistakes, and we apologise if you haven't received what you ordered.
Please follow the below steps to lodge a claim:
Step 1: Lodge your claim from your Account. If you checked out as a guest, head to our guest Returns Portal
Step 2: Follow the steps and select your reason for return (dispatch error)
Step 3: Upload 3 photos to show the issue (product label, shoebox label and item(s) received)
Step 4: Hit submit. Our PIVOT Team Players will review your claim
Step 4: If approved, you'll be sent a follow-up email with further details.