Sometimes we make mistakes, and we apologise if you haven't received what you ordered.
Please follow the below steps to lodge a claim:
- Lodge your claim from your Account. If you checked out as a guest, head to our guest Returns Portal
- Follow the steps and select your reason for return (dispatch error)
- Upload 3 photos to show the issue (product label, shoebox label and item(s) received)
- Hit submit. Our PIVOT Team Players will review your claim
- If approved, you'll be sent a follow-up email with further details.