Sometimes we make mistakes, and we apologise if you haven't received what you ordered.
Please contact our PIVOT Team Players here to organise a solution.*
*When lodging a request, please provide us with the below as this will help to speed up the process.
- Proof of purchase (order confirmation will do)
- Photos of the incorrect item(s)
- Photos of the shoebox displaying the product description.
Our PIVOT Team Players will advise the next steps.