Need to return your item? We'll gladly offer you a refund provided the following conditions are met:
- Item(s) were purchased at full price within the last 30 days and with proof of purchase
- Item(s) must be unused, unwashed, or otherwise undamaged
- Item(s) are in original packaging with original hang tags attached
- Item(s) were not purchased whilst on sale or with a discount applied
Any sale items are final sale and cannot be returned or exchanged, unless deemed faulty.
Please note for hygiene reasons, we are unable to accept returns for the below items unless there is a genuine manufacturing fault for which we will offer a full refund online.
- Drink Bottles
- Yoga Matt
- Swimming goggles
- Swimming caps
- Face masks
- Fitness hardware (Resistance bands/foam rollers)
RETURN TO STORE
Whether you shopped online or in-store, you can return your item at any PIVOT store provided our return conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.
View our store locator HERE.
If you would like to return an online purchase via post, click HERE to start the return process via our Returns Portal. Follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Click HERE for more information on how to book your online return.
- Package your return: Shoeboxes must be protected by a satchel or similar. If the shoebox is taped or has postal stickers attached, we cannot accept your return.
- Return costs: A $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
- No exchanges: We do not offer online exchanges. Please post your item back to us for a refund and place a new order.
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.