Please check out our Online Returns Policy before booking your return to ensure you meet our requirements.
- Ensure you meet our 3 simple conditions for successful returns.
- Contact our PIVOT Team Players here for a return label.
- Print the provided return label. We recommend using a device such as a desktop computer that is connected to a printer for this step. Do not attach this label directly to the shoebox. The shoebox must be protected in a satchel or packaging. Please note that this is not a prepaid label and will require postage to be paid for at your nearest post office.
- Pack your return in another carton or satchel to protect the original packaging.
- Visit your nearest Post Office to pay for and drop off the parcel.*
*Please note We reserve the right to reject any returns that do not meet these requirements.
Please allow time for your return to reach our warehouse. This time may vary depending on your location. Please hold onto your Australia Post return tracking number so you can track when it reaches us.
If approved, refunds are processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.