We are very sorry to hear that we had to cancel your order. While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfil them all.
In that case, we inform you as soon as possible via email, and we always include the reason for the cancellation. Our Terms & Conditions do also cover our oversell policy: Orders, Pricing & Availability - PIVOT reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.
Once again, we sincerely apologise for the inconvenience, this is the worst-case scenario for us.