Returns
Returns Policy
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Returns Policy
We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.
3 simple conditions for a successful return:
- Item(s) were purchased in the last 30 days and proof of purchase can be provided.
- Item(s) must be unworn & undamaged with original tags attached.
- Items are in their original packaging (shoebox) and in original condition.
If you item(s) meet the above criteria, feel free to head in-store and our friendly team will help you out.
Exchanges & store credit
In-store purchases that are eligible for return and within 30 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of our team to decide whether a full refund will be provided.
Faulty itemsWe will gladly accept returns for any faulty item(s) provided that it is a genuine manufacturing fault.
Check out our Faulty Product guide for more info!
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Faulty Assessment
We take pride in our products and we want you to have a premium shopping experience with us.If you believe an item you have purchased from Pivot is faulty, please head in-store and ask to speak with a manager.We have empowered both our Store & Assistant Managers to use their own discretion about regarding your purchase.*
If you, the customer, deem a purchase to be a manufacturing fault, the manager can- offer an exchange for the same item
- offer an exchange for a different size
- offer a full refund (depending on the payment method)
- disagree that there is a genuine manufacturing fault and therefore not process the return.
Check out our Returns Policy for more info.
*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).*If your item has been deemed faulty, we ask that you ensure your item is either destroyed or disposed of. Accent Group and its related entities cannot accept liability for any further loss or damage suffered if the shoes continue to be worn.Got questions? Reach out to our team below and they'll be happy to assist.READ FULL ARTICLE
Returns & Exchanges
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Can I return online?
Unfortunately not!
You'll need to head back in-store with any items you wish to return. Our team will happily process a return or exchange if your item meets our requirements.
We're working on getting our online store and returns portal up and running - watch this space!
Need help? Reach out to our Customer Experience Team below
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Can I return an item I bought somewhere else?
We're sorry to hear that your purchase doesn't meet your needs. Unfortunately, we cannot accept returns
If your item was purchased from a third-party retailer and not directly from us, you will need to return to the retailer and have it assessed by them. Unfortunately, we are unable to facilitate exchanges or refunds from our end for purchases made with other retailers.
Once the place of purchase has assessed your item(s) they will be able to advise the next steps!
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Can I exchange an item?
Yes! We want you to be completely satisfied with your item.
As long as your item meets our Return requirements, you can head in-store and our team will gladly assist you in exchanging your item with something more suitable.
Our flagship store is located at the Shellharbour Stocklands Retail Park!
Got questions? Get in contact with our team below.
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Can I return an item I paid with via Afterpay?
You sure can!
If you paid for your order via AfterPay, you are welcome to head back in-store and return the item in person. Check out our Returns Policy to make sure your item meets the requirements.
When your refund is processed, AfterPay will send you an email and make the necessary adjustments to your payment schedule.
For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.
Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode. If you have any further enquiries regarding Afterpay, head to their website for more information.
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