Delivery & Tracking

Purchases made from 1st of December 2020 are eligible for return until 31st of January 2021

The lead up to the holiday season is one of the busiest times of the year and we want to make sure your order arrives at your doorstep on time.

Please see below for our recommended delivery time frames.

Order before 2 pm on: 

Metro: 18th December

Rural: 15th December 

If you are unsure, find out more from Australia Post here.

Please note: Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable events beyond the control of PIVOT.

From everyone at PIVOT, happy holidays and we wish you a very successful new year.

Just place an order? Here's when you can expect its delivery:

Delivery times may vary during sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

Need help tracking your order? Click here.

If you haven't yet received a tracking number, it just means we're working on processing your order.

You'll receive an automated notification with your tracking number once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.

Tracking Notification 

Your tracking number will be sent with the subject line "Your PIVOT ORDER PIV0000000 Update"

Tracking your order:

1. You can log in to your account and select the 'Track my Order' tab
2. Click on the Tracking link in your email notification or copy the Tracking Number in your email and track online at Australia Post.

Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

If you placed an order in-store, please note that shipping and handling times can take anywhere between 1-3 business days, as your order could be coming from any one of our National stores*. 

Your order confirmation will be sent to the email address that was entered upon placing the order.

Once your item/s have been dispatched, you will receive your tracking details.

 *Please note that this option is only available within Australia at the moment.

Returning an item:

If you would like to return your item, please ensure that your items adhere to our Returns Policy.

Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item back in-store.

Shipping is free for any orders over $120! Any orders below $120 will incur a flat fee of $10.

Our online orders will be dispatched with "Authority to leave" at the time of purchase.

By ticking the box at checkout, you've selected to have our nominated courier leave your parcel unattended at the premises. The parcel will be deemed "delivered" when left in safe place at the premises. 

However our couriers will use their discretion and if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call.

If you have enquiries relating to the whereabouts of your parcel, we advise that you contact Star Track directly on - 13 23 45.

Please note that PlVOT will not be held liable for any stock loss, due to theft or negligence if an authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.

Click & Collect allows you to place an order online and pick up in your nominated store! It's as easy as that! Simply browse the website and find the products you want, then follow the steps below:

• Select your size and then add the item(s) to your cart.
• At checkout, enter in your details and click 'Next'.
• Select 'Click and Collect' as your shipping method.
• Click 'Find Store', this will show a pop up where can select the nearest store.
• Click 'Save and Continue'.
• Now complete the order by entering your personal details and payment information.

Once your order is placed, our in-store team will be notified and they'll get busy preparing your order. Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you).

If you need to nominate someone other than yourself to collect the order, we require prior contact with our PIVOT Team Players. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

Need to return your item(s)?

If you've changed your mind about your recent Click and Collect purchase, you're welcome to return to your store of collection. 

Keep in mind, we can't refund PayPal orders in-store. You are also welcome to post your Click and Collect back to us for return. 

Please check out our Returns Policy before organising a return.

Need to cancel your Click & Collect order?

No worries. Our PIVOT Team Players can do this for you. Don't worry, you don't need to physically go in-store.

Please make sure you include your order number when getting in contact so we can sort this out as quickly as possible. 

Once an order has been placed, you cannot change the address under your account.

However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and update the address for you. Please contact our PIVOT Team Players through Live Chat or call them on 1800 950 560 and press option 1 once prompted. They'll do their best to try and update the address for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.

If unable to do so, please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address.

Important to note:
Any address updates done by StarTrack will add an additional business day for delivery on top of the standard delivery time.

We take pride in our fast delivery. Most orders are packed and dispatched within a short amount of time. That means we’re unable to add any items to an order or change the size of an item.

If you'd like to cancel your order, please note that we only have a small window of opportunity to be able to do this. It's best to contact our PIVOT Team Players through Live Chat or give us a call on 1800 950 560 and press option 2 once prompted so we can look into it straight away.

While we make every attempt to accommodate your request, if your order has already been packed by our team we are unable to cancel it. You can however still return any unwanted items in accordance with our Returns Policy.