How do I place an online order?
Placing an online order is easy! Follow our easy step by step guide below.
Would you prefer to speak to someone instead? Give our PIVOT Team a call on 1800 950 560. Press option 1 once prompted. They'll be able to help you with your size and securely place an order for you!
If you prefer not to call, hit up our PIVOT Team via our live chat channel.
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the item and product details
If you're unsure about the right size, you can view our size chart!
Interested in this item? Click on "Add To Cart".
Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select "Checkout". Double-check you're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click here for more information.
Note: At the cart, you'll also be able to enter in your discount code if you have one.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done!
Having difficulties placing your order? No worries! Our PIVOT Team are available to help over the phone on 1800 950 560. Press option 1 once prompted.READ FULL ARTICLE
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.
Can I place an order over the phone?
Yes! Call our PIVOT Team Players on 1800 950 560 and press option 1 once prompted!
Our team will securely place an order over the phone for you.READ FULL ARTICLE
I have received the wrong order?
Sometimes we make mistakes, and we apologise if you haven't received what you ordered.
Please contact our PIVOT Team Players here to organise a solution.*
*When lodging a request, please provide us with the below as this will help to speed up the process.
- Proof of purchase (order confirmation will do)
- Photos of the incorrect item(s)
- Photos of the shoebox displaying the product description.
Our PIVOT Team Players will advise the next steps.READ FULL ARTICLE
Why am I missing an item from my order?
Only received part of your order?
We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order from all over Australia!
How does it work?
If your order has been split into two parts, once your first item is dispatched you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time and your orders will likely arrive at different times.READ FULL ARTICLE