Can I exchange an item?
Yes! We want you to be completely satisfied with your item.
As long as your item meets our Return requirements, you can head in-store and our team will gladly assist you in exchanging your item with something more suitable.
Our flagship store is located at the Shellharbour Stocklands Retail Park!
Got questions? Get in contact with our team below.READ FULL ARTICLE
Can I return online?
You'll need to head back in-store with any items you wish to return. Our team will happily process a return or exchange if your item meets our requirements.
We're working on getting our online store and returns portal up and running - watch this space!
Need help? Reach out to our Customer Experience Team belowREAD FULL ARTICLE
Can I return an item I paid with via Afterpay?
You sure can!
If you paid for your order via AfterPay, you are welcome to head back in-store and return the item in person. Check out our Returns Policy to make sure your item meets the requirements.
When your refund is processed, AfterPay will send you an email and make the necessary adjustments to your payment schedule.
For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.
Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode. If you have any further enquiries regarding Afterpay, head to their website for more information.
Can I return an item I bought somewhere else?
We're sorry to hear that your purchase doesn't meet your needs. Unfortunately, we cannot accept returns
If your item was purchased from a third-party retailer and not directly from us, you will need to return to the retailer and have it assessed by them. Unfortunately, we are unable to facilitate exchanges or refunds from our end for purchases made with other retailers.
Once the place of purchase has assessed your item(s) they will be able to advise the next steps!