Cancellations

Need to cancel your Click & Collect order?

No worries. Our PIVOT Team Players can do this for you. Don't worry, you don't need to physically go in-store.

Please make sure you include your order number when getting in contact so we can sort this out as quickly as possible. 

Once an order has been placed, you cannot change the address under your account.

However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and update the address for you. Please contact our PIVOT Team Players through Live Chat or call them on 1800 950 560 and press option 1 once prompted. They'll do their best to try and update the address for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.

If unable to do so, please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address.

Important to note:
Any address updates done by StarTrack will add an additional business day for delivery on top of the standard delivery time.

During working hours, please get in touch with a PIVOT Team Player via Live Chat or call on 1800 950 560 and press option 2 once prompted. They'll do their best to try and cancel for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.

If outside of working hours, please lodge an enquiry via Email. 

We take pride in our fast delivery. Most orders are packed and dispatched within a short amount of time. That means we’re unable to add any items to an order or change the size of an item.

While we make every attempt to accommodate your request, if your order has already been packed by our team we are unable to cancel it. You can however still return any unwanted items in accordance with our Returns Policy.