Payment

At PIVOT we take website and credit card security very seriously. We use high level, 128 bit SSL encryption technology whenever you enter your personal information or payment details on our site. This technology is the most advanced security software currently available for online transactions. We do not under any circumstances store credit card details. 

Good to know: To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

For more information please see our Privacy Policy. 

We currently accept payment via VISA, MasterCard, American Express, PayPal, and Afterpay.

Unfortunately, we can not accept payment from cards issued overseas. 

Your account will be debited at the time of order and the transaction will appear on your statement.

PIVOT does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.

At this time, our online checkout system does not support payments using multiple credit cards. However, you can pay for your purchase using one credit card and one PIVOT gift card.  

Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!

Our PIVOT Team Players are here to help you find the perfect gift. They can offer sizing advice, product recommendations and stock checks, as well as place the order over the phone with you!

Give them a call on 1800 950 560 and press option 1. 

HIM, KIDS and ACTIVE prepaid gift cards by The Card Network can't be used online, however, they can be used at any of our PIVOT stores Australia wide.

Using your gift card in store 

Simply present the card at one of our stores and swipe at the EFTPOS terminal. Select "Savings" and enter the PIN on the back of the card and you're good to go!

Where can I buy these gift cards?

You can purchase a gift card online through The Card Network or at any participating Coles, Woolworths, Big W or Target store. 

How do I track the balance? 

You can check your gift card balance and expiry here. 

Important to note: 

• HIM, KIDS and ACTIVE gift cards can't be used online, only in-store. 
• HIM, KIDS and ACTIVE gift cards are not redeemable for cash.

For full terms and conditions or FAQs, please find them on their website here.

If you experience any issues using your HIM/KIDS or ACTIVE Gift Card in-store, please contact The Card Network directly on 1300 375 346 during business hours or send an email to info@thecardnetwork.com.au.

Gift Card Terms & Conditions: 

1. PIVOT Gift Cards can be purchased in store and are redeemable at any PIVOT retail store in Australia or online at https://www.pivot.com/au/.
2. Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.
3. Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.
4. The value shown on a Gift Card includes GST.
5. Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.
6. Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.
7. Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.
8. Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.
9. We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip. 

If you wish to shop with us via Zip Pay, head to the Zip App and search for PIVOT. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated. 

For a full overview, please see here.

Returns:

If you need to return your order, your refund will be credited back to your Zip Account.

Please see full instructions here. 

If you have any questions or issues, please reach out to the Zip Pay team.