Click & Collect

Click & Collect allows you to place an order online and pick it up at your nominated store! Simply browse the website and find the products you want, then follow the steps below:

1. Select your size and then add the item(s) to your cart.
2. At checkout, enter in your details and click 'Next'.
3. Select 'Click and Collect' as your shipping method.
4. Click 'Find Store', this will show a pop up where can select the nearest store.
5. Click 'Save and Continue'.
6. Now complete the order by entering your personal details and payment information.

Please note that Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out. 

What's next?

Once your order is placed, our in-store team will get busy preparing your order. Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you).

Please wait until you have received this email before going in-store to collect.

Someone else collecting your order?
If you need to nominate someone other than yourself to collect the order, please contact our PIVOT Team Players below. The nominee will also be required to show a form of I.D.

No results when you enter your postcode for Click & Collect?

• Only local stores which have your item in stock will appear available for Click & Collect.

If Click & Collect is unavailable at your local store, we recommend having your item delivered! View our Delivery Timeframes here. 

Good to know:

• Due to demand, item(s) on sale tend to be limited in stock and therefore lowers the chance that your local store has it in stock and available for Click & Collect. 
• Called a store and they have the item in stock but the store is not appearing as an option for Click & Collect online? Our stores have thresholds in place - We recommend getting them delivered instead! 

You’ll get an email notification once your order is ready to be picked up, so be sure to keep an eye out in your inbox! We also recommend checking your spam/junk mail as it can also land in there.

Please wait until you have received this email before going in-store to collect.

To help us process your order quickly in-store, please ensure you bring along the following with you:

- Order Confirmation.
- Personal ID (i.e., your driving license, proof of age or passport).

 We may also request to see the credit/debit card used or speak to the cardholder.