Shipping Query

Just place an order? Here's when you can expect its delivery:

Orders can be delivered to residential and business addresses, parcel lockers, PO boxes and parcel collect locations. 

Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.

Important to note:
1. Delivery times may vary during sale periods. Please allow an additional 2-4 business days on top of standard delivery times

2. Delivery services do not run on National or State Public Holidays. Please refer to Australia Post for more information.
3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of PIVOT.

4. Australia Post has implemented strict cleanliness and social distancing measures to ensure safe deliveries for their customers and team. For more information, please click here.

Need help tracking your order? Click here.

Need your order right away?

Place a Click & Collect order on a business day and you’ll be notified that it’s ready to collect within 1 hour. More information here. 

If you’re unable to place a Click & Collect order, our express delivery will have your item to you within 1-3 business days in metropolitan areas. See our full Delivery Timeframes for more info.

Shipping is free for any orders over $120! Any orders below $120 will incur a flat fee of $10.

If you haven't yet received a tracking number, it just means we're working on processing your order.

You'll receive an automated notification with your tracking number once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.

Tracking Notification 

Your tracking number will be sent with the subject line "Your PIVOT ORDER PIV0000000 Update"

Tracking your order:

1. You can log in to your account and select the 'Track my Order' tab
2. Click on the Tracking link in your email notification or copy the Tracking Number in your email and track online at Australia Post.

Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands. 

Instead, the courier will leave a card letting you know that your parcel is awaiting your collection at your local post office. You’ll need to present your ID and the collection card to collect your parcel.

You will have up to 10 business days to collect your parcel from the post office. If not collected within this timeframe, your order will be returned to sender and we are unfortunately unable to send it back to you. You will be refunded when your parcel arrives back at our warehouse.

We deliver to addresses across mainland Australia & Tasmania. 

For more information on remote island deliveries see here. 

We deliver throughout the standard StarTrack courier network. If your mail is usually delivered through domestic channels, you can safely assume that we deliver to your location. 

Unfortunately, if your order has to pass through an international port to reach you, we are unable to facilitate delivery. 

Please note that remote deliveries are subject to local transport schedules and may encounter unexpected delays outside of PIVOT’s control. 

If you would like to double-check delivery to your location, please get in contact with the PIVOT Team Players below.