Shipping Query

Just place an order? Here's when you can expect its delivery:

Delivery times may vary during sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

Need help tracking your order? Click here.

If you haven't yet received a tracking number, it just means we're working on processing your order.

You'll receive an automated notification with your tracking number once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.

Tracking Notification 

Your tracking number will be sent with the subject line "Your PIVOT ORDER PIV0000000 Update"

Tracking your order:

1. You can log in to your account and select the 'Track my Order' tab
2. Click on the Tracking link in your email notification or copy the Tracking Number in your email and track online at Australia Post.

Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

If you placed an order in-store, please note that shipping and handling times can take anywhere between 1-3 business days, as your order could be coming from any one of our National stores*. 

Your order confirmation will be sent to the email address that was entered upon placing the order.

Once your item/s have been dispatched, you will receive your tracking details.

 *Please note that this option is only available within Australia at the moment.

Returning an item:

If you would like to return your item, please ensure that your items adhere to our Returns Policy.

Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item back in-store.

Shipping is free for any orders over $120! Any orders below $120 will incur a flat fee of $10.

Our online orders will be dispatched with "Authority to leave" at the time of purchase.

By ticking the box at checkout, you've selected to have our nominated courier leave your parcel unattended at the premises. The parcel will be deemed "delivered" when left in safe place at the premises. 

However our couriers will use their discretion and if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call.

If you have enquiries relating to the whereabouts of your parcel, we advise that you contact Star Track directly on - 13 23 45.

Please note that PlVOT will not be held liable for any stock loss, due to theft or negligence if an authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.