The item I want is sold out?
If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.
We recommend giving our PIVOT Team Players a call on 1800 950 560. Hit option 1 once prompted.READ FULL ARTICLE
Our team will be able to look into stock levels for you and even suggest a similar style.
I think I've been charged incorrectly?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This is likely due to a technical glitch. We do our best to ensure that this doesn't happen.
If you believe that you may have been overcharged, please get in contact with the PIVOT Team Players and provide the below information as it helps to speed up the process:
- Order number
- Screenshot of the overcharge
Our PIVOT Team Players will advise the next steps.READ FULL ARTICLE
Why was my order unable to be fulfilled?
We are very sorry to hear that we had to cancel your order. While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfil them all.
In that case, we inform you as soon as possible via email, and we always include the reason for the cancellation. Our Terms & Conditions do also cover our oversell policy: Orders, Pricing & Availability - PIVOT reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.
Once again, we sincerely apologise for the inconvenience, this is the worst-case scenario for us.READ FULL ARTICLE
Why has my order been cancelled?
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- The purchase transaction does not pass our security check
- The purchase has connections to previous fraudulent orders
- The purchase was made by an unauthorised alteration our website.
We genuinely care about the safety of our customers, their personal information and the protection of their funds.READ FULL ARTICLE
PIVOT may require further verification of your order to ensure that it is authorised by the cardholder.
Our PIVOT Team Players may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our PIVOT Team Players will provide more information.